Effective Date: August 11, 2026

Pine & Palm Senior Advisors LLC (“Pine & Palm,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains what information we may collect, how we use and protect that information, and the choices you have regarding your information.

This policy applies to information collected through RebeccaCares.com, our contact forms, telephone calls, text messages, emails, and other communications with us.

Information We Collect

We may collect information that you voluntarily provide, including:

  • Your name
  • Telephone number
  • Email address
  • Mailing address
  • Preferred method of contact
  • Information submitted through our website or contact forms
  • Information about your Medicare or insurance questions and needs
  • Appointment information
  • Communications you have with us by telephone, email, or text message

If you choose to work with us, we may request additional information reasonably necessary to evaluate insurance options, provide requested services, or assist with an insurance application.

We may also collect limited technical information when you visit our website, such as your IP address, browser type, device type, pages visited, and general website activity. This information may be collected through cookies or website analytics tools.

How We Use Your Information

We may use your information to:

  • Respond to your questions or requests
  • Contact you using your requested or authorized method
  • Schedule and confirm appointments
  • Provide information about Medicare or insurance-related services
  • Research or discuss insurance options you have requested
  • Assist with insurance applications or customer-service needs
  • Maintain business and compliance records
  • Operate, maintain, and improve our website
  • Protect against fraud, misuse, or unauthorized activity
  • Comply with applicable laws, regulations, and legal obligations

We will only use your information for legitimate business purposes or as otherwise permitted by law.

How We Share Information

We do not sell or rent your personal information.

When reasonably necessary to provide services you have requested, we may share relevant information with:

  • Insurance carriers or plan providers
  • Authorized enrollment or insurance-processing platforms
  • Technology, communications, website-hosting, or customer-management service providers
  • Government agencies, regulators, or other parties when required by law
  • Professional advisors assisting us with legal, regulatory, accounting, or business matters

These parties may only receive information reasonably necessary to perform the applicable service or fulfill your request.

Mobile Information and SMS Consent

No mobile opt-in information or text message consent will be shared with third parties or affiliates for marketing or promotional purposes.

We do not sell, rent, or share your mobile telephone number or SMS consent with unaffiliated third parties for their own marketing purposes.

The preceding statements do not prohibit us from using service providers that help us deliver text messages, provided those providers use the information only to provide services on our behalf.

SMS Terms and Conditions

If you consent to receive text messages from Pine & Palm Senior Advisors LLC, you may receive conversational and informational messages related to:

  • Your inquiries
  • Requested follow-up
  • Appointment scheduling, confirmations, and reminders
  • Customer-service matters
  • Medicare or insurance information you requested

Messaging frequency may vary. Message and data rates may apply.

Reply STOP to any message to opt out of future text messages. Reply HELP for assistance. You may also contact us at (912) 736-3656.

Your consent to receive text messages is not a condition of purchasing any product or service. You may withdraw your consent at any time.

After you opt out, we may send one final message confirming that your opt-out request was received. You may continue to receive communications that are required by law or that are not subject to your SMS opt-out request.

Texting Rebecca at (912) 736-3656
By initiating a text conversation with Pine & Palm Senior Advisors LLC, you consent to receive conversational text messages related to your inquiry, Medicare questions, appointment scheduling, and customer service. Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for assistance.

Customers initiate the opt-in process by locating our telephone number, (912) 736-3656, on RebeccaCares.com and sending Pine & Palm Senior Advisors LLC a text message requesting information or assistance. The website displays instructions explaining that customers may text the number to contact Rebecca. Near the telephone number, customers are notified that by initiating a text conversation, they consent to receive conversational text messages related to their inquiry, Medicare questions, appointment scheduling, and customer service. The disclosure states that message frequency varies, message and data rates may apply, and customers may reply STOP to opt out or HELP for assistance. The disclosure also links to our Privacy Policy and SMS Terms and Conditions. We respond only to customers who initiate a conversation or otherwise provide consent.

Cookies and Website Analytics

Our website may use cookies or similar technologies to support website functionality, understand how visitors use the website, and improve the visitor experience.

You may be able to limit or disable cookies through your browser settings. Disabling cookies may affect how certain website features function.

Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, alteration, or destruction.

However, no website, electronic transmission, or storage system can be guaranteed to be completely secure. You should avoid submitting highly sensitive personal information through an unsecured website contact form, email, or text message.

Data Retention

We retain personal information only for as long as reasonably necessary to provide requested services, maintain appropriate business and compliance records, resolve disputes, and comply with legal or regulatory obligations.

Your Choices

You may:

  • Decline to provide optional information
  • Ask us to update or correct your contact information
  • Request that we stop sending marketing communications
  • Opt out of text messages by replying STOP
  • Contact us with questions about the information we maintain about you

Certain information may need to be retained when required by insurance, legal, regulatory, or recordkeeping obligations.

Children’s Privacy

Our website and services are not directed to children under 13, and we do not knowingly collect personal information from children under 13 through the website.

Third-Party Websites

Our website may contain links to third-party websites, including insurance carriers or government resources. We are not responsible for the privacy, security, or content practices of those websites. You should review the privacy policy of any third-party website you visit.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, services, or legal obligations. The updated version will be posted on this page with a revised effective date.

Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact:

Pine & Palm Senior Advisors LLC
Rebecca Silbernagel
Phone: (912) 736-3656
Email: Rebecca@rebeccacares.com
Website: RebeccaCares.com